Career Title Customer Support Officer

Location:Phnom Penh, Cambodia
Category:Operations
Type of Employment:Full-Time
Published Date:August 26, 2021
Close Date:September 15, 2021
Hiring:1

Job Description

The job holder is represented as the first line contact for both internal and external customer of Credit Bureau Cambodia (CBC) by providing an effective customer service to improve the customer satisfaction and experiences with CBC products and services.

Job Requirements

RESPONSIBILITIES/ DUTIES:

  • Handle and resolve the customer inquiries and complaints
  • Identify issue and provide accuracy information to members
  • Handle all incoming and outgoing correspondents’ emails/phones to/from members
  • Ensure all inquiries, comments, complaints, and action taken are logged
  • Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer and Commercial.
  • Process customer requests/orders/changes/returns according to procedures and/or guidelines
  • Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap
  • Manage and maintain the pending of request
  • Assist in development forms, guidelines or procedures for Customer Support Unit
  • Conduct the refresher training to existing CBC members
  • Weekly tracking on the unsolved issues
  • Monthly report of the issue handling
  • Other tasks assigned by supervisor

EDUCATION AND WORK EXPERIENCE:

  • Degree or relevant professional qualifications in Business, Finance or Management;
  • At least 1 year experiences with financial institutions;
  • Demonstrates the ability to be proactive & take the initiative to pay attention to detail
  • Good oral and written communication skills in English
  • Ability to interact effectively and collaboratively both internally and externally;
  • Strong interpersonal skill, self-motivated, and be a team player;
  • Honesty, reliability, and a commitment to strict confidentiality;
  • Ability to work under pressure with deadline;
  • Good reporting skill;
  • Excellent knowledge of Ms. Office.

Contact Information

Contact Person:Credit Bureau Cambodia
Phone:023 999 006
Email:employment@creditbureau.com.kh
Website:https://www.creditbureau.com.kh
Address:Vattanac Capital, Level 9, No 66 Monivong Blvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia